How to get more from your salespeople!
Last week we looked at six core needs and how they applied to your customers. This week we will explore how you can get the most out of your employees by understanding how they think and what motivates...
View ArticleSelling The Intangible
It’s been a while since we last spoke. I was on a whirlwind tour with one of my favourite clients where I consulted and worked closely with their clients in order to build customer service experience...
View ArticleIn Customer Service It’s the Little Things That Matter…
Dear Manager of the Sheraton Mirage Port Douglas Resort, Recently my husband and I came to stay at your resort. We were aware of your ongoing renovations, but we had been informed that since it was a...
View ArticleLet the Christmas Department Store Wars Begin!
Christmas is traditionally the biggest trading period in the retail calendar. Stores depend on this time to make about 60% to 75% of their sales and profit for the year. This is their opportunity to...
View ArticleCustomer Service Still Rules As 2015 Comes To A Close
As another year comes to an end, 2015 has not been an eventful one for small business. Most would say this is a good thing. Sales continue to strengthen, and the lower dollar value is good for...
View ArticleThe Power of a Smile…
Have you ever looked at yourself in the mirror when you’re angry or anxious? Your face is probably red and scrunched up, with the wrinkles on your forehead quite visible. How do you feel when you are...
View ArticleWhat Do You Really Mean?
Have you ever wondered why some people are more effective at getting their message across, yet others can’t get their audience’s attention? We all remember the “I have a dream” speech, though there are...
View ArticleYou Are Doing The Client A Disservice By Not Selling them Enough!
Recently I went shopping with my daughter. We both had special occasions to go to and needed new underwear, so we shopped at one of the major retailers. The experience was good and the salesperson was...
View ArticleChange the Meaning of “NO” in Sales
Does the word “NO” in sales make you feel deflated and defeated? Does it make you wish you had actually listened to the wise words of your parents and gone on to University instead? The good news is...
View ArticleDear retailer….
Dear Retailer, Just in case you wanted to know how I feel! I visit your store once a week most weeks of the year to buy my coffee beans. Sometimes I come with my husband, sometimes without, and...
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